The Nigerian Communications Commission (NCC) has approved the permission sought by major telecom operators, including MTN and Airtel, to increase tariffs due to rising operational costs.
The decision, which follows the provisions of the Nigerian Communications Act (2003), allows operators to increase tariffs by a maximum of 50 percent—far lower than the over 100 percent hikes initially requested by some companies.
Telecoms said the approval would allow them address the widening gap between rising operational costs and current tariff rates, which have remained unchanged since 2013.
NCC director of public affairs, Reuben Muoka, noted that while the adjustment is necessary, it is designed to balance the interests of consumers and telecom operators.
“These adjustments will enable operators to continue investing in infrastructure and innovation, ultimately benefiting consumers with improved services, better network quality, and enhanced customer care,” Muoka said.
The decision comes after extensive consultations with public and private sector stakeholders, addressing the financial pressures on Nigerian households and businesses.
The NCC acknowledged the public’s concerns and pledged that operators must implement the tariff changes transparently and in a way that ensures fair treatment for consumers.
While operators are permitted to raise tariffs, the NCC emphasised that improvements in service delivery must be evident.
The Commission’s 2024 Tariff Simplification Guidance requires telecom companies to inform the public about the new rates and ensure measurable service enhancements.
“The NCC remains committed to fostering a resilient and innovative telecom sector that supports not only consumers but also the ecosystem of indigenous vendors and suppliers critical to the industry’s growth,” Muoka added.
The commission’s ultimate goal is to ensure the long-term sustainability of Nigeria’s telecommunications industry while continuing to expand the country’s digital economy.
